| Though much uncertainty remains about the spread and prevention of the COVID-19 coronavirus, the Texas Homes Realty & Management team is here to ensure your rental & management needs are met. We continue to monitor developments as we focus on the safety of our customers, our employees and the communities we serve. If you should be adversely affected as a result of COVID-19, please contact our office at 281-646-9929. We stand ready to work with you, as needed, to manage your account and payments and help you minimize potential financial impacts. In the attempt to minimize our employees’ exposure to the virus, we are implementing that all of our tenants utilize the online rental payment service that we have in place. If you are not already taking advantage of this convenient tool, please note that your payment can be processed through a system called RentTrack from our website www.txhomesrealty.com We are asking ALL tenants use this service for the upcoming April & May rents. If you do not have an account with RentTrack & do not want to register for an account, RentTrack has agreed to allow our tenants to phone in a payment authorization at 866-841-9090. Please note, Texas Homes Realty can also process your payment over the phone for a nominal fee. Please call our office for additional information. If neither service mentioned above will work for you, please know we also have a night drop that can be used 24/7 for your additional convenience. Service Matters Service request will continue to be accepted online through our portal. If you or your family member is not feeling well, PLEASE notify us when you are completing your request. Your illness will not delay your service request, but it will prepare our vendors to wear the appropriate attire to prevent additional exposure when visiting your home. We Want You to Be Safe We are asking for your cooperation during the next couple of months in hopes to limit any unnecessary & avoidable contact in our office. If you need to visit our office, we will remain open during normal business hours, unless otherwise noted. We care about doing right by our customers and our employees, and we are here to serve you. Thank you! Jackie Wallman Broker/Owner Texas Homes Realty 633 E. Fernhurst Dr. Suite 701 Katy, Texas 77450 281-646-9929 281-667-3247 Fax |